Romanian Speaking Customer Service Advisor

Romanian-Speaking Service Desk Adviser\n\nInteraction Recruitment are proud to be partnered with a specialist IT company looking to expand their multilingual team within their modern service office in Peterborough.\n\nWe are currently seeking Romanian-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent opportunity within a growing and supportive IT environment.\n\nHours:\n\n40 hours per week between 7am – 7pm\n (Must be flexible with shift rotation and occasional weekends)\n\nPay:\n\n£14.22 per hour\n\nWhat’s on Offer:\n\nCompetitive pay\nOvertime available (time and a half)\nFull training provided\nWeekly pay\nProgression opportunities within a growing IT team\n\nDuties Include:\n\nProviding first-line IT support to external clients in a professional and efficient manner\nLogging, tracking, and updating support tickets accurately\nTroubleshooting hardware, software, and network-related issues\nGuiding users through solutions via phone and email\nEscalating technical issues where required\nMaintaining accurate documentation and support notes\nSupporting continuous improvement across service processes\nDelivering excellent customer service and building strong client relationships\n\nWho We’re Looking For:\n\nFluent in English and Romanian (written and verbal)\nStrong communication and customer service skills\nPrevious call centre experience beneficial but not essential\nOrganised and methodical approach to work\nPrevious IT support experience beneficial but not essential\n\nIf this sounds like the opportunity for you, apply today or call (phone number removed) for more information.\n\nINDPB